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Cincom Synchrony Receives IBM Certification for PureSystems

Customer Experience Management Solution Among First IBM Business Partners Certified on New Expert Integrated Systems (April 11, 2012)

CINCINNATI, OH -- (Marketwire) -- 04/11/12 -- Cincom Systems, a worldwide provider of business software, is among the first IBM (NYSE: IBM) Business Partners to be "Ready for IBM PureSystems," offering customers simplified deployment and maintenance of IT solutions.

A New Approach to IT -- PureSystems

In today's economy, companies cannot afford to move slowly. Businesses around the world are undertaking transformational journeys to become smarter and free up their IT personnel and budgets so they can deploy new and innovative capabilities faster.

PureSystems is IBM's response to this changing business landscape. PureSystems is a new class of expert integrated systems that combine the flexibility of a general-purpose system, the elasticity of cloud and the simplicity of an appliance. Expert integrated systems fundamentally change the experience and economics of IT with:

  • Built-in expertise: Capturing and automating everything -- from the infrastructure to the application
  • Integration by design: Deeply integrating and tuning hardware and software in a single, ready-to-go system
  • Simplified experience: Making every part of the IT lifecycle easier with integrated management and a broad, open ecosystem of optimized solutions

This smarter computing approach will dramatically speed the deployment of new IT processes and services, while reducing many of the risks and inefficiencies that are inherent in today's fixed IT solutions.

A Better Customer Experience with Cincom® Synchrony™

Synchrony, a customer experience management solution, is among the first IBM Business Partners to be "Ready for PureSystems." The combination of Cincom Synchrony and PureSystems will help businesses simplify deployment and ongoing operations. The Cincom/IBM solution will accelerate implementation times, and reduce operation and maintenance efforts. This will result in fewer IT resources needed, lower costs and a faster time-to-value.

IBM recognized Synchrony as an outstanding product in 2011 receiving an IBM Beacon Award for Best Industry Solution for Banking. A select number of IBM Business Partners are selected as Beacon Award winners each year to recognize information technology excellence, commitment to skills attainment, industry knowledge and innovative solutions based on IBM products and services.

"Through our extensive network of business partners, we have the opportunity to connect our clients with a wide range of services from a number of application providers," said Ed Abrams, vice president, global business partners and mid market, IBM. "By tapping into our vast ecosystem and working with partners such as Cincom Synchrony, we're allowing clients to pursue a best-of-breed strategy for their businesses -- one that provides them with a level of flexibility and choice they have never before had access to."

"Leveraging the experience of both companies allows us to focus on our strengths," said Randy Saunders, program director of Synchrony. "Cincom will be able to focus on improving our application to create smarter interactions for our customers, while IBM focuses on the best practices and expertise customers are looking for through these expert integrated solutions of PureSystems."

About Cincom Systems
For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

Cincom Synchrony
Cincom Synchrony is a Customer Experience Management (CEM) Solution for contact centers that guides smarter interactions with customers. It leverages the insight about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes.

About IBM
For 100 years, IBM has helped organizations leverage and optimize IT to address the needs of businesses and industries.

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Media Contact
Liz Harter
Cincom Corporate Public Relations

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